Applied online. 4 days later received an email from recruiter asking to fill out online personality assessment & choose a date/time for a phone interview. Phone interview consisted of reviewing the job description and pay rate depending on experience and education level. Asked basic questions, then was invited on site for a face to face interview. On site interview consisted of about a 45 conversation with the recruiter. Went over the same job description and pay rate as on the phone. Talked about scheduling and flex scheduling. Was given a set of 12 flash cards with words on it to describe myself, (1: strength - 12: weakness) then the recruiter picked 1 word from each column and asked a basic "tell me about a time when" interview question. From there, I was asked to meet with the hiring manager on the spot. Had about an hour face to face conversation with her. At the end of the interview had to do a scenario of a frantic customer calling in and how would you handle it. Both ladies were very friendly. The interview was basically a conversation with a friend. I was offered position on the spot