I applied online. The process took 3 weeks. I interviewed at Delta Air Lines (Atlanta, GA) in Feb 2015
Interview
After completing video and phone interview I was invited to Atlanta for an interview. It went almost exactly like others have described in previous posts. We were divided into three groups which rotated- one group learned in detail about pay and scheduling; second group did fire-chat, and the third one was interviewed. Interview questions pertained to previous job, educational, community experiences and situations and how did you handle a specific situation. It's important to follow the STAR method of answering these questions.
Interview questions [1]
Question 1
Describe a conflict or a tense situation and how you handled it.
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer?
It’s challenging, but rewarding, remember to answer in star format, and just enjoy the process, think about your why and smile! No matter if you have received a TBNT- don’t let that stop you from your dream…Keep climbing!
Interview questions [1]
Question 1
Tell me of a time you had to deal with a difficult customer
(Tip -remember your work ethic and history)
and why you want to become a Delta Flight Attendant.
I completed my assessment last week, and within the same day of completion, I received a email for the on demand virtual interview. I have the on remand virtual interview to complete. Any tips? What questions did they ask?