I applied through an employee referral. The process took 6 weeks. I interviewed at Delta Air Lines in Oct 2014
Interview
I had my f2f in October 2014. You are broken up in to groups, and then herded into a large room with about 50 interviewees plus a LOT of employees. It is a little overwhelming, but everyone is nice. The interview has four separate parts. 1.One on one (two on one actually) where you are asked STAR questions. 2. Reach test (they basically see how high you can reach and discreetly check you for tattoos) 3.Fireside chat: low-key, everyone gets two questions from a deck of cards, you stand and answer. No biggie. 4.An informational session where you get up and introduce yourself.
These four parts could be in any order depending on your group.
Be well rested and be prepared to talk A LOT. It was fun, as far as interviews go.
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer?
I completed my assessment last week, and within the same day of completion, I received a email for the on demand virtual interview. I have the on remand virtual interview to complete. Any tips? What questions did they ask?
I applied online. I interviewed at Delta Air Lines (New York, NY)
Interview
I want to come here and say. The virtual ODVI is based on behavioral questions and situations practice your start method is very important easy and hard all at the same time.
Name a time when you held yourself in high standards. Name a time you didn’t follow rules but knew you at to something along those lines. I can’t remember exactly. But practice everyone. Star method best of luck to all. Keep trying don’t give up.
Interview questions [1]
Question 1
Name a time a customer complaint about you although customer is always right.