I applied online. The process took 2 weeks. I interviewed at Delta Air Lines in Sept 2014
Interview
I applied online and got an email 2 weeks later for a online interview. There were 4 questions. You get 30 seconds to think about it and 3 minutes to answer. They give you a few practice questions that you can record and review. You only get one try for the actual questions. This threw me off as there was a post that said you could re-record them. This is not true. I found it more difficult than a live interview because you can't make actual contact with a person per phone or f2f. I had to constantly keep reminding myself to look at the camera but I know my eyes kept wandering off.
Interview questions [1]
Question 1
Tell me a time when you caught a co-worker being dishonest. What did you do and what was the outcome. Tell me a time when you had to deal with a co-worker who did not like you. What did you do and what was the outcome.
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer?
I applied online. I interviewed at Delta Air Lines (New York, NY)
Interview
I want to come here and say. The virtual ODVI is based on behavioral questions and situations practice your start method is very important easy and hard all at the same time.
Name a time when you held yourself in high standards. Name a time you didn’t follow rules but knew you at to something along those lines. I can’t remember exactly. But practice everyone. Star method best of luck to all. Keep trying don’t give up.
Interview questions [1]
Question 1
Name a time a customer complaint about you although customer is always right.
I applied online. I interviewed at Delta Air Lines
Interview
(odvi)For the ODVI they give you an unlimited amount of time to prepare before hitting record. Not sure if the camera is still capturing you while you are preparing for the question even though you didn’t hit record so be mindful of that
Interview questions [1]
Question 1
Please describe a time a change at work impacted your daily routine. Describe the steps you took to adapt as well as the outcome of those steps.