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      L1 Technical Support Associate Interview

      11 Jan 2016
      Anonymous employee
      Bengaluru
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 2 days. I interviewed at Dell Technologies (Bengaluru) in May 2015

      Interview

      First round was F2F HR interview. (General questions and introduction) Second round was F2F Technical interview. (Technical Round, Very difficult to crack) Third round was Versant Test (Telephonic round for English grammar and pronunciation and overall communication check)

      Interview questions [5]

      Question 1

      ✔ What are the series of troubleshooting steps for a slow responsive computer?
      1 Answer

      Question 2

      ✔ How to check modem to computer connectivity using command prompt?
      Answer question

      Question 3

      ✔ What are the primary steps to detect a failed hardware in a computer?
      Answer question

      Question 4

      ✔ How to access "Home" account in windows XP?
      Answer question

      Question 5

      ✔ What is the difference between a Firewall and an antivirus? ✔ What is the difference between Service and Processes in Windows?
      1 Answer