The process took 4 weeks. I interviewed at Dell Technologies (Austin, TX) in Feb 2012
Interview
I originally applied online at the Dell website for this position in January. Some weeks later I was notified by email that Dell was interested in interviewing me for the position. I placed a phone call to a scheduler and she then scheduled me for an interview the following week. I also received an email from the company inviting me to ask questions of my recruiter for job specifics, which I did.
The interview itself was with a panel of three experienced managers from the call center. The first half of the interview consisted of behavioral questions about my past customer service experience, and then technical questions to gauge my technical knowledge. In particular, they asked me how I came to know about the opening, about how I went above and beyond the call of duty for a customer, about a time when I dealt with an irate customer, and so on. The technical questions seemed simple, like they were trying to establish a base on which to build further knowledge in training. After they finished their questions, there was time for me to ask them questions, then a typing test, and finally they had me write a short snippet on "why I was the perfect candidate."
Overall, I felt the interview was mostly a fair assessment. The interview panel was friendly and supportive and reassuring, even though I was eventually not selected for the position. I asked a lot of questions and they answered them all very thoroughly. I know that I was not selected because I lacked some of the basic knowledge to answer most of the technical questions they asked, though since training is provided I'm sure that it was more that there were others who had more knowledge than I did, and it wasn't because I was unqualified.
Interview questions [5]
Question 1
Describe an experience when you went above and beyond the call for a customer?
Suppose you start up your computer and the motherboard splash screen appears, but it's followed by a black screen with a blinking cursor. What do you think that is, and would you do?
I applied in-person. I interviewed at Dell Technologies (Hyderābād) in Jan 2016
Interview
Well the interview for the premium technical support was all about the knowledge on the Hardware components of the system, basic like BIOS, Diagnostics, Networking basics (IP, DHCP.) also they did asked about the performance in the previous company and the reasons to leave the company.
Interview questions [1]
Question 1
They asked me about my work experience and the reason to leave the previous company.
I applied through other source. The process took 2 weeks. I interviewed at Dell Technologies (Bratislava)
Interview
Previous email contacts, they told me they were interested in my profile and wanted more details and my CV.
Appointed a phone interview, typical big company questions ("why did you leave your last job?" "present yourself") and some technical questions ("difference between hardware and software" "name some videocard brands in the market"). About 25min. total.
After that, next day they appointed an on-site interview with a board of three, but HR representative was missing, so the interview was conducted by two team members.
It was similar to the phone interview but 90min. long, asking about strong points, weakness, milestones in your past jobs, how did you interact with your superiors and how was the feedback, and one technical test, situational question.
Interview questions [1]
Question 1
nothing special, if you've done interviews with big companies they're quite similar. Know yourself and how to react and you're done.
HR round -> Versent -> Technical Round. Technical round is also Ops round. Ops manager is a floor manager. They are very good and very friendly. They are straight forward and ask technical questions.