I recently interviewed for a leadership position at the company after applying through a job posting. Over the course of approximately three months, I participated in five rounds of interviews, including discussions with HR, senior leadership, business and systems stakeholders, and members of the executive team.
The process covered a broad range of topics, including technology strategy, OMS and supply chain domains, leadership, organizational challenges, and long-term business direction. I invested significant time preparing for each stage and accommodated scheduling requests, including late-night interviews due to travel constraints. Throughout the process, I remained highly interested in the role and felt my background aligned well with the company's needs.
While I appreciated the opportunity to meet many members of the organization and found the conversations with the executive leadership particularly valuable, I was disappointed by the lack of communication and closure at the end of the process. After completing all interview rounds, I had to repeatedly follow up with recruiting for updates. The only response I ultimately received was that the company was still evaluating whether to proceed with the role as originally defined or potentially redefine the position.
I fully understand that business priorities change and that companies may decide to pause, modify, or even cancel a hiring process. However, after multiple interview rounds and several months of engagement, candidates deserve clear and timely communication regarding the status of their application. Even if a decision has not been finalized, regular updates and a formal conclusion to the process demonstrate respect for the time and effort invested by candidates.
I continue to have great respect for the brand, the challenges the company is solving, and many of the individuals I met throughout the process. My feedback is simply that candidate experience should not end with the final interview. Communication, transparency, and closure are important parts of the hiring process, especially for senior-level roles where both sides invest considerable time and effort.