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      Dashlane

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      Customer Support Agent Interview

      11 Sept 2023
      Anonymous employee
      Portugal

      Other Customer Support Agent interview reviews for Dashlane

      Customer Support Agent Interview

      13 Aug 2021
      Anonymous employee
      Lisbon, Lisbon District
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Dashlane (Portugal) in Aug 2020

      Interview

      The process is quite long. After an initial interview with someone from the talent acquisition team, you have a test to do on your own and send it back. It has practical questions such as how you'd reply to the request given as an example. If you pass this stage, you still have 2 other interviews. Throughout this, the communication is great and with a very enthusiastic tone.

      Interview questions [1]

      Question 1

      Talk about a situation where you disagreed with a manager and how you handled it.
      Answer question
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Dashlane (Lisbon, Lisbon District) in Aug 2021

      Interview

      I've submitted my CV online and received an email with a test a day later. After positive feedback from Dashlane, we scheduled an interview with two interviewers, followed by another video call with another member of the team (Zoom - in English). They asked for the contact of former managers/bosses, and, after positive feedback, I've received a phone call and email with the offer.

      Interview questions [1]

      Question 1

      Q: Describe a situation when you failed; Q: How would you deal with an angry customer; Q: Describe a moment when you disagreed with your boss and how did you overcome that.
      Answer question
      7