DISH Customer Service Representative III/Tech Support interview questions

I applied online, the next day they called my for a short phone interview and heard what they liked then scheduled a face-to-face interview three days after my phone interview. I showed up for the interview with a hard copy of my resume (which they did not ask for but it is professional to do so). my interviewer walked me around the facility and then back to the front desk to where the lady at the front extended an offer of employment. After she confirmed that I qualified to not partake in the drug screening and once my back round check comes back they will call me with a start date. which they did three days after my interview.

Dish first utilizes a phone screening and if that goes well, it's followed by a lengthy in person interview after completing an online application and personality/skills assessment. I was impressed with their amenities and enjoyed the tour which unfortunately didn't change my feelings regarding their attitude towards customers. Upon arrival they asked me to listen to 2 call examples while waiting for the hiring interviewer. The tech call was great however the billing escalation call was typical of the treatment that customers have referenced when rating them among the worst companies for their customer service. The agent was rude and the sales department had obviously misled the customer with an outright misrepresentation of charges. That was the beginning of my subconscious sabotage of my interview which resulted in their not offering me a position. When I received the email to notify me a few days later, I was relieved to say the least. It wasn't the interview or the interviewer at fault so I rated that process as neutral. The issue with all TV providers is their need to be humbled by real competition. Until then they will continue to treat customers poorly.