Very easy and asked about my previous experience with customer service and health insurance plans. I also let them know my background in care and case management. We went over a few scenarios where I was able to multi task. They seemed to really hone in on this

The process was fine. I had a call with the TA partner and then a video interview with the hiring manager. I am very overqualified for the position, so I understood the role and met all the qualifications. The hiring manager informed me that I would hear back in 24-48 hours as to if they would be moving forward with me for the role. I sent a follow-up email after the 48 hours and received no response. I sent another one a week later and received a response from another TA person letting me they are not moving forward. Please do not give candidates timelines that you can not uphold. It is not fair to job seekers and makes your company seem disorganized.