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      Concentrix

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      Customer Service Representative Interview

      30 Jul 2020
      Anonymous interview candidate
      Niagara Falls, ON
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Concentrix (Niagara Falls, ON) in Jul 2020

      Interview

      I went through a preliminary interview, and then I completed some assessments with one of the assessments having an error from the third-party application, which is supported by Korn Ferry. I waited for two weeks. You'd expect that they would have the problem fixed with their third-party by that time, but they sent me an email with Korn Ferry's contact info. I contacted Korn Ferry, and apparently, their customer service and technical support teams have low standards. They didn't fix it. I suggested to the HR personnel the idea of me retaking the application, assuming that the assessments will be submitted successfully the second time I apply, and the HR personnel agreed. "This idea has been in my mind since the day I told them about the issue, but I didn't want to sound pushy." The assessment was submitted successfully, but here is the second unprofessional issue I have. They lost the interview records, and I had to retake an unscheduled interview due to that. I am sure my qualifications are much higher than what they are expecting even though I don't have years of experience, which I should not have because it is supposed to be an entry-level job. I might be frustrated now for the time I wasted with them, but I know it's for the best.

      Interview questions [7]

      Question 1

      Why are you interested in the position?
      Answer question

      Question 2

      Describe a situation where you had to fix something..
      Answer question

      Question 3

      What does your previews employer say if asked about your greatest developments?
      Answer question

      Question 4

      What did you like about a previous job?
      Answer question

      Question 5

      How do you handle frustrated callers?
      Answer question

      Question 6

      Why did you leave former jobs?
      Answer question

      Question 7

      What is your first technical job?
      Answer question
      1

      Other Customer Service Representative interview reviews for Concentrix

      Customer Service Representative Interview

      28 May 2026
      Anonymous employee
      Cape Town
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Concentrix (Cape Town)

      Interview

      Very simple and straightforward. They were relaxed and easy to speak with. Had a fun time with guessing an item which was a kitchen appliance, this served as a base to a successful interview.

      Interview questions [1]

      Question 1

      They asked if I had experience with troubleshooting different types of technical issues.
      Answer question

      Customer Service Representative (CSR) Interview

      27 May 2026
      Anonymous employee
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I interviewed at Concentrix

      Interview

      It was a very easy process with some tests for Typing speeds and internet availability. It was then followed by an AI interview process where we would video our responses.

      Interview questions [1]

      Question 1

      How do you respond to issues with communication?
      Answer question

      Customer Service Representative Interview

      12 May 2026
      Anonymous interview candidate
      Kentucky, IL
      No offer
      Negative experience
      Easy interview

      Application

      I interviewed at Concentrix (Kentucky, IL)

      Interview

      They make you do all these assessments just for them to deny you. I applied multiple times even though I have the qualifications and still denied. The pay is very cheap as well. Should not have all these assessments and stuff for the little pay
      2

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