I applied online. The process took 1 day. I interviewed at Concentrix in Feb 2011
Interview
Short interview, asked about experience, typing skills, customer relations. Interviewed with team lead and HR rep. The interview was good, very short, as it was an entry level position. The typing test was able to be taken again until it was passed. Everyone in the process was pleasant.
Interview questions [1]
Question 1
There weren't any difficult questions asked. The questions were very rudimentary, and then I was brought in to check out the actual experience of answering phone calls and troubleshooting issues. The whole team was very open and knowledgable and allowed me to ask questions about the system.
Basic typing, analytical, and English language assessments at first. It was followed by an initial interview by the HR. Then by a Mock call. Lastly, final interview by one of the Team Leads. After you passed, you will be given the Job Offer.
The interview process was very easy and behaviour-based. They have asked about how you can type as fast and how technical you are. Moreover, i was aked to give a typing exam with 45+ WPM and more like how efficient are you on
straightforward, mostly first-come first-served. Apply early with proper tech and customer focused resume with keywords like empathy. Interview depends on type of contract you being hired for. process is quick enough based on the start date.
