I applied online. The process took 3 months. I interviewed at Con Edison (New York, NY)
Interview
First let me say this Hiring process took 6 months. Patients and checking emails are extremely important. I applied for the position online. After one week I recieved an email to come in for a test ( which was schedule for about a month after that). The test was set up SAT style in my opinion. Each sections is timed and if you dont no pass one section they do not let you proceed to the next section and you are ask to leave. The test takes about 5-6 hours with small breaks in between. The final part of the test is a simulation that is prompted by the computer and your answers are recorded. After I finished the test I did not receive an email telling me weather I was or failed. I check the coned job board page and it informed me that I passed and I was eligible for the next steps. 3 months after taking the test I received an email to come in for an interview. The interview was an hour long and it consist on continuous scenario type questions. The questions seem repetitive but as long as you stay calm they give you time to think about your response. About a month after the interview I recieved an email with a job offer. Before I recieved my final job offer I had to under go a background check and a drug/medical exam. After this I recieved a date for orientation.
Interview questions [1]
Question 1
Basic math and reading comprehension questions on the multiple choice exam.
The interview questions are scenario Type.
I applied in-person. The process took 3 weeks. I interviewed at Con Edison (New York, NY)
Interview
The interview was long and in-depth but covered things that seemed like appropriate gauges for the role's expectations. Be prepared to show your best face and customer friendliness. Make it clear that you can separate business from personal.
Interview Process was pretty easy and straight to the point. Questions asked were pretty much scenario based questions. The interview was with two people each asking you one scenario at a time. Wasn’t difficult. Just think before responding and you shall be good.
Interview questions [1]
Question 1
Describe a time you dealt with a difficult customer and what was the outcome?
I applied online. The process took 2 months. I interviewed at Con Edison (Brooklyn, NY) in Aug 2024
Interview
The interview process was pretty lengthy. During the interview, the majority of the questions were scenario related. The other portions were about prior experience with customer service. Certain questions were harder than others, but an overall good experience.
Interview questions [1]
Question 1
What would you do if a customer called about their power being turned off, had a high balance for non-payment, but had a baby in the background? Would you turn their power on?
