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      Customer Service Representative Interview

      17 Mar 2011
      Anonymous interview candidate
      Plymouth, MI
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Comcast (Plymouth, MI) in Mar 2011

      Interview

      Feb 16th I received an email about a General Info Session for the 22nd. I showed up with about 10 other people (was told it was one of 12 groups!) We all went into meet local HR rep. He asked us each the same 3 questions, we filled out a questionnaire with 3 diff questions and asking if we agreed to the hours and pay (11.05 per hour part time). This took about 3 hours! The HR rep left the room, called 2-3 people out that never came back in and then he told us we had passed onto phase 2 of the process. He said he would email us links to take 2 tests, one timed skill test (math), one untimed personality test. I took the test the next morning (which I wasnt sure how well I did) but within 3 hours I got a call from a different HR rep saying I had passed and to come in for another interview which I thought was going to be one on one. Wrong, another group interview with about 6 people one who I remembered from the first group. This time we were interviewed by the supervisors from each payment center needing employees (3). They asked us each the same 7 or 8 questions. I thought I answered each one very well. This lasted about an hour and half. They then told us this was the last step and we should hear something with 2-3 weeks! On March 17th, I received a thanks but we've decided to go with different candidates letter. After all that and a promising call back (at least I thought so) I was passed over. Very disheartening, but I'll keep on looking!

      Interview questions [2]

      Question 1

      What do you consider an acceptable amount of unscheduled absences in a 12 month period?
      1 Answer

      Question 2

      Describe a time you encountered an angry customer, what was the problem and how did you solve it?
      Answer question

      Other Customer Service Representative interview reviews for Comcast

      Account Manager Interview

      14 May 2026
      Anonymous interview candidate
      Philadelphia, PA
      Declined offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 months. I interviewed at Comcast (Philadelphia, PA) in Feb 2026

      Interview

      I am currently internal so I applied online. Had a 15 minute screening call with the recruiter asking basic questions. First interview was with hiring manager. Very conversational with a couple "formal" questions. Second interview with the sales team. More difficult trying to drill down to how I work and why I should be chosen.

      Customer Service Representative Interview

      8 Jan 2026
      Anonymous interview candidate
      Declined offer
      Positive experience
      Average interview

      Application

      I interviewed at Comcast

      Interview

      Very professional, interviewer was polite, thorough, timely, asked relevant questions. I was made to feel comfortable and I would describe it as a pleasant experience. I would recommend applying for positions with this company

      Interview questions [1]

      Question 1

      How do you handle difficult/challenging conversations
      Answer question

      Customer Account Manager Interview

      5 Mar 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Comcast

      Interview

      There was an assessment followed by a phone interview with a recruiter then a virtual panel interview with a senior manager and two supervisors. The phone interview was no more than 20 mins and the panel interview was 45mins. I received an offer after a week.

      Interview questions [1]

      Question 1

      Why did you choose to go into sales?
      Answer question
      1

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