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      Cognizant

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      Help Desk Team Lead Interview

      16 Feb 2018
      Anonymous interview candidate
      Phoenix, AZ
      Declined offer
      Negative experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 1 day. I interviewed at Cognizant (Phoenix, AZ)

      Interview

      Went to Cognizant after being called for a help desk team lead position. The first interviewer didn't even know what position I had come in for. After coming to the interview unprepared and staring at my resume for 20 minutes while realizing I wasn't there for a help desk position, he left and had another person come in to continue the interview. I'm not sure if this guy had a bone to pick or was trying to prove his knowledge, but he entered with no greeting and went right into a project-related question that any help desk rep or leader would never know. Though he used a few diagrams on the spot to find out how I would work in specific situations, his mindset was very "corporate" and you could tell this company did not care about people as much as it did numbers. I was offered a help desk position "trial period" to see if I would go to a higher position later on but denied.

      Interview questions [3]

      Question 1

      Tell me about yourself
      Answer question

      Question 2

      You have 3 groups of people: Self-starters, people that need to be taught and people that are not motivated. Which groups would you hire?
      1 Answer

      Question 3

      What metrics did you use in your time as lead?
      1 Answer
      2