After my initial appointment with a room full of other people, taking a "customer service" test, I was called back for phase 2. At that point, it was an interview panel of 3 people, asking behavioural and customer service related questions. After that acceptance, the next step was getting the class 2 Learners license and the medical. After that, they sent an email letting me know thaat I had made it and when the training began.

~15 minutes in a waiting room with experienced operator answering any & all questions. ~45 minutes of situational questions drawing upon past experience & answering a set list of questions about suitability for the role