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      Citi

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      Customer Service Representative Interview

      6 Jun 2015
      Anonymous interview candidate
      San Antonio, TX
      Declined offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Citi (San Antonio, TX) in May 2015

      Interview

      I completed the application and skills test online. Then I received a call within 2 days and did a phone interview. I scheduled an interview the next day and did a background check through an email link. I felt good about the Job application process until the in person interview. Things didn't go well. The manager who interviewed me was unprofessional and rude. I traveled almost an hour to get to the interview and it would have been courteous if he had put his phone away in the beginning. Also, he was very snappy. Usually in interviews, managers are supposed to be professional and polite. I wonder if it would have been different if someone else had interviewed me. I haven't had such a bad experience in a while. To me that interview spoke volumes. It basically said that working for Citi would be an unpleasant experience. Edit: I got offered a job after 2 weeks, but ended up declining since I was hired somewhere else.

      Interview questions [1]

      Question 1

      If you couldn't fix a customer's problem, what would you do?
      Answer question
      8

      Other Customer Service Representative interview reviews for Citi

      Customer Service Representative Interview

      5 Jan 2026
      Anonymous employee
      Meridian, ID
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Citi (Meridian, ID)

      Interview

      General customer service oriented questions about how you handle tough situations, deal with upset customers. How well do you handle working under pressure and a fast paced environment. First it was a phone screen, and then passing that was a more in depth video call interview. The entire hiring process and background check took a couple months.

      Interview questions [1]

      Question 1

      Explain a time you had a disagreement with a coworker and how did you handle it.
      1 Answer

      Customer Service Representative (CSR) Interview

      21 Nov 2025
      Anonymous employee
      Dublin, Dublin
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Citi (Dublin, Dublin)

      Interview

      Really great process for people coming out of college to get to grips with a large financial firm. There was 2/3 rounds therefore the company got to know you while you got a feel for the ppl you would be with

      Interview questions [1]

      Question 1

      Can you tell us about a difficult experience you had in college when working in a team.
      Answer question

      Customer Service Representative Interview

      21 Aug 2025
      Anonymous interview candidate
      Taguig
      No offer
      Positive experience
      Average interview

      Application

      I applied in-person. The process took 1 day. I interviewed at Citi (Taguig) in Aug 2025

      Interview

      The interview went well. The interviewer was very professional and approachable, creating a comfortable atmosphere that helped ease my nerves. She asked insightful questions in a respectful manner, which made the whole experience less intimidating and more encouraging.

      Interview questions [1]

      Question 1

      Tell me something about yourself.
      Answer question

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