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      Customer Success Manager Interview

      11 Oct 2024
      Anonymous employee
      United, PA

      Other Customer Success Manager interview reviews for Cisco

      Customer Success Manager Interview

      4 Mar 2025
      Anonymous interview candidate
      Dubai
      No offer
      Accepted offer
      Neutral experience
      Difficult interview

      Application

      I applied through an employee referral. I interviewed at Cisco (United, PA) in Mar 2023

      Interview

      The process began with an Initial screening with a recruiter, then a panel interview was scheduled with 3 people, then hiring manager interview. Once I got through the hiring manager interview, it took about 3 weeks for an offer to come through. They are not quick with the process but the interviewers at least asked great questions. Most of the questions were behavioral.

      Interview questions [1]

      Question 1

      Tell me about a time when you had to mitigate financial risk and what did you do about it.
      Answer question
      1
      Negative experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 4 weeks. I interviewed at Cisco (Dubai) in Nov 2024

      Interview

      Kind of organized but don't expect super professionalism. They still can ignore your follow-ups. Went through a recruiter 1-1 in the beginning which was fine and the conversation went well and was fruitful. The second round was a panel where I was asked to prepare a presentation on any topic of my choice and there started the sh!t show. The panel seemed misaligned, it consisted of 3 members: 1 from customer success whose questions sounded most relevant, 1 from network architecture whose questions were kind of testing your architectural design skills "out of scope" and the 3rd was from delivery organization asking mainly project management and delivery questions who seemed to be there just because he was asked to. He joined late, talked and had fun with others while he was unmute and on video, disconnecting and reconnecting video constantly which was a big distraction. After being ghosted by the recruiter for 3 weeks despite my follow ups and initial promise that I would receive feedback within a week from the interview, I received a funny email stating that I did very well but they wanted someone with better technical skills and Cisco hands-on!!! At which stage was it mentioned that you would need a CSM who is also an architect? For me it seemed like interviewing to fulfill requirements. End of story, lesson learned and never consider Cisco again, they seemed clueless about what they wanted in their next candidate.

      Interview questions [1]

      Question 1

      - Tell me a time when bla bla ? - irrelevant network architecture and project management questions :)
      Answer question

      Customer Success Manager Interview

      10 Jul 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Cisco

      Interview

      Great atmosfere. Few short rounds to understand landscape and get to know different teams. Based on conversation and aimed to get to know the person behind the resume. Process of setting up dates and times automated and very easy.

      Interview questions [1]

      Question 1

      What made you decide to puruse career in CS
      Answer question
      1