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      Customer Success Manager (CSM) Interview

      14 Aug 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Cisco

      Interview

      Great interview process - easy to understand and with feeback. Several steps but it made sense for such a position. 3 different interview including HR and also a presentation to prepare

      Interview questions [1]

      Question 1

      What is the most important aspect when working with customers?
      Answer question

      Other Customer Success Manager (CSM) interview reviews for Cisco

      Customer Success Manager (CSM) Interview

      16 Mar 2025
      Anonymous employee
      Ann Arbor, MI
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Cisco (Ann Arbor, MI)

      Interview

      Fairly straight forward. I did a round of interviews which consisted of meeting with the recruiter, hiring manager and a few people on the team. Everyone was very friendly! It took a couple of weeks to get back to me which I heard the original recruiter left for another position hence why I'm assuming it took awhile.

      Interview questions [1]

      Question 1

      An example of a time I had a difficult customer.
      Answer question

      Customer Success Manager (CSM) Interview

      12 Jun 2022
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Cisco

      Interview

      4 interviews with individual team members. Each interview was 30 min with average questions. At the end of each interview you have time to ask questions and they would let you know if they think you will move on to the next round. The assigned recruiter would set up all interviews.

      Interview questions [1]

      Question 1

      What big issue did you resolve in your previous role
      Answer question