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      Charles Schwab

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      Client Service Specialist Interview

      4 Jul 2013
      Anonymous employee
      Austin, TX
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 6 weeks. I interviewed at Charles Schwab (Austin, TX)

      Interview

      Standard first couple of interviews with a recruiter over the phone and then had a second face-to-face with three separate people - 1st group consisted of 2 Team Managers, 2 person was a Managing Director, and 3rd person was a Managing Director. They asked a few behavioral questions (e.g. tell me about a time when you had to tell a client no, etc) as well as general questions about my background and previous work experience. Never touched on my education and didn't seem too concerned with what I had done in my past work.

      Interview questions [1]

      Question 1

      Tell me about a time when you made a mistake. How did you respond? What actions did you take?
      Answer question
      4