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      Customer Support Specialist Interview

      5 Jan 2021
      Anonymous employee
      Cincinnati, OH
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Cengage (Cincinnati, OH) in Dec 2020

      Interview

      Straightforward and seamless. Applied on the website, got a call from hiring manager and scheduled interview, interview was with 2 managers over video. They sent me a text to follow up and make sure I got the video invite email before the interview day. After offer, got email instructions on background check and other prehire documents. I liked that I had one main contact Ryan, who responds quickly and answers questions throughout the process.

      Interview questions [2]

      Question 1

      What steps would you use to help a customer who is getting a 404 message on their website?
      Answer question

      Question 2

      what is a new technology you are using
      Answer question
      1