The process took 2 days. I interviewed at Cathay Pacific in May 2010
Interview
Phone interview first. follow by two group interviews and a 1:1 final interview. People are really nice and friendly. I feel like they want to test my english in the first phone interview. The final interview is the most difficult part. They ask some resume questions and fit questions.
I applied through university. I interviewed at Cathay Pacific (Hong Kong)
Interview
1. How do you define customer service?
2. How do you improve an unsatisfactory customer experience?
3. Describe an instance where you had to collaborate with a colleague to find a solution to a problem.
4. How do you respond to a customer's question for which you don't know the answer?
5. How do you handle a customer who complains about a known issue with a product or service?
6. Describe a mistake that you made handling a customer service issue and how you mitigated it.
Interview questions [1]
Question 1
1. How do you define customer service?
2. How do you improve an unsatisfactory customer experience?
3. Describe an instance where you had to collaborate with a colleague to find a solution to a problem.
I applied online. I interviewed at Cathay Pacific (Hong Kong) in Jan 2026
Interview
The interview process was smooth, firstly submitting required documents in the morning, then group interview conducted. If passed, wait for the panel interview. After finishing the interview, will be arranged for English test in the afternoon if needed.
Interview questions [1]
Question 1
Panel Interview:
1. Self-introduction
2. Why want to be a flight attendant
3. Any Customer Service Before
4. Why Cathay
5. Read an English passage
Online interview with camera
Answering questions that are shown on the screen
I think it's actually kind of nervous than talking to real person face to face
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