I applied through university. The process took 1 week. I interviewed at CareTech Solutions (Troy, MI) in Oct 2013
Interview
You converse with a recruiter first. Than an interview with a Team leader.
A brief test of your IT customer service support skills. Drug screening.
An offer letter was sent via email.
I applied through a recruiter. The process took 4 weeks. I interviewed at CareTech Solutions
Interview
First interview is by phone with the recruiter at CareTech Solutions. Then the next two interviews are in person with the organization you will support. The interview process was pretty straight forward and no surprises. They truly just want to make sure you have the experience necessary for the position.
Interview questions [1]
Question 1
Pretty basic interview questions. Mostly about your experience and what you want to do.