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      Customer Care Advocate I Interview

      12 Jul 2014
      Anonymous employee
      Dayton, OH

      Other Customer Care Advocate I interview reviews for CareSource

      Customer Care Advocate Interview

      17 Dec 2019
      Anonymous employee
      Indianapolis, IN
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at CareSource (Dayton, OH) in Sept 2013

      Interview

      First interview over the phone with CareSource HR manager, 2nd interview was with the manager of the department and what would be my Team Lead. with recruiter. Third interview with group of hiring managers.

      Interview questions [1]

      Question 1

      Interview Question
      Answer question
      2
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at CareSource (Indianapolis, IN) in Dec 2019

      Interview

      I saw the job posting on Caresource's career page. I applied and about 2 days later a recruiter reached out to me. He went over the role and some of my experiences. Then I was selected for a face to face interview with a manager. The interview was very comfortable. I went over my resume and why I wanted to work for CareSource. She asked some behavioral type questions but not a lot. She also went more in detail with the role as far as pay and hours for the position and training. I made sure to ask follow up questions before I left.

      Interview questions [1]

      Question 1

      Tell me about a time you went above and beyond for a customer?
      Answer question
      1
      avatar
      CareSource response
      6y
      Thanks for sharing your experience. Hope you love your time with CareSource

      Customer Care Advocate Interview

      17 Aug 2018
      Anonymous employee
      Atlanta, GA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 days. I interviewed at CareSource (Atlanta, GA) in Dec 2017

      Interview

      Many situational questions; they want to know if you can use dual monitors ; how you handle difficult customers; how to resolve issues when Customer is upset. After the interview I was told to take a drug test. I had to fill out an acceptance letter and sign for a background check. They only need the results from drug test to start

      Interview questions [1]

      Question 1

      Name a time when you worked with a difficult co-worker how did you resolve it
      1 Answer
      1

      Customer Care Advocate Interview

      26 Aug 2016
      Anonymous interview candidate
      Dayton, OH
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 1 week. I interviewed at CareSource (Dayton, OH) in Aug 2016

      Interview

      I was required to take a basic online test. A phone screening then I was scheduled for a person to person interview. Also I had to have 7 references via email client while 2 must be past managers or supervisors.

      Interview questions [1]

      Question 1

      There was a lot of behavior based questions about difficult customers in changing environments at the workplace.
      Answer question