I applied online. The process took 3 weeks. I interviewed at CarMax (Newport News, VA) in Dec 2013
Interview
WOW.....phone, in person with panel and then a dreaded role play that info was left out of.........It was not pleasant as am into detail and not what ifs. my bad I guess....My advice from young interviewee, have fun...... not be creative and say or do what you feel will make the customer happy. Protocol ?? throw it out the window.....
Interview questions [1]
Question 1
The same questions over and over.......What was a time when you had an irate customer and how did you handle it? over and over and over