I applied online. The process took 4 weeks. I interviewed at CarMax in Apr 2013
Interview
The first set is to apply on the website. Then there will be a phone interview. Usually it's 8 questions about your background. Be prepared for the phone interview, if you don't do well you will never get a in person interview. Next set is the in person interview. The question need to be answered in SBIR format. Situation, behavior, impact, recommendation or what was the outcome. Part of the in person interview will be a sales test. You will be attempting to sell on of the managers a car. Last will be a interview with the General Manager.
Interview questions [1]
Question 1
Lots of situational questions. Be prepared to use example from current or past jobs. Work with other in a team situation. How do you train others. Etc.
About a 15-20 minute phone interview. Basic questions like past job experience, are you comfortable with customer service? If they like you, you move on to an in person interview. A scripted interview with one of the sales managers asking open ended questions on why you would be a good candidate, if you have sales experience, & that you understand it is a 100% commission position. You will then complete a sales exercise on the lot, where you complete a brief walkaround of a vehicle & present some obvious features & benefits of the vehicle. If you get passed that, you meet the General Manager where he/she will be the final decision. He asked repetitive questions the sales managers did & then asked specific questions like "Describe a time you sold a product, what was the determining factor that resulted in the customer buying that product?"
Interview questions [1]
Question 1
What means the most to you? Money, opportunity, recognition or integrity?
Easy-going and interviewee friendly. Looks to bring out opportunity for growth for the interviewee. Begins with a screening call by the manager, goes to an in-person interview with the manager where specific sales questions are asked, and then concludes with a final interview with the LGM to assess fit.
Interview questions [1]
Question 1
Demonstrate a cohesive sales routine to a potential customer.
3 interviews, situational, role play, final with GM. Basic sales experience and mostly conversational. Fairly easy interview and entry level; they may give you objections but will give you the right answer in the end
Interview questions [1]
Question 1
What is the first part of a customer interaction after the introduction?