I applied online. The process took 1+ week. I interviewed at CarMax (Irvine, CA) in May 2019
Interview
1. Carmax calls you and Sets up a Phone interview.
2. Phone interview, if you sound promising they invite you for an in person interview
3. Schedule the In person Interview
4. In person interview with 1 of the managers. Sales portion with a second Manager observing.
5. Post review they offer you to come back for a final interview with the GM.
During stage 2 the managers stated that I did a great Job and would love to call me back for a 3rd interview the next day, they would call me to schedule. They didn't call me until 6 days later, I had already decided I wasn't going to work for a company that can't keep its promises to call back applicants. They proceeded to Send me an Email saying they had "chosen other candidates" (shame because I really wanted to go with them) Their process could use some work. Do not Interview here if you are looking for something quick, they take their time and have a corporate, snails pace to hire process.
Interview questions [1]
Question 1
Phone Interview has many questions about what your goals are, why carmax.
In person interview is a typical: describe a time when you went above and beyond for a client etc.
About a 15-20 minute phone interview. Basic questions like past job experience, are you comfortable with customer service? If they like you, you move on to an in person interview. A scripted interview with one of the sales managers asking open ended questions on why you would be a good candidate, if you have sales experience, & that you understand it is a 100% commission position. You will then complete a sales exercise on the lot, where you complete a brief walkaround of a vehicle & present some obvious features & benefits of the vehicle. If you get passed that, you meet the General Manager where he/she will be the final decision. He asked repetitive questions the sales managers did & then asked specific questions like "Describe a time you sold a product, what was the determining factor that resulted in the customer buying that product?"
Interview questions [1]
Question 1
What means the most to you? Money, opportunity, recognition or integrity?
Easy-going and interviewee friendly. Looks to bring out opportunity for growth for the interviewee. Begins with a screening call by the manager, goes to an in-person interview with the manager where specific sales questions are asked, and then concludes with a final interview with the LGM to assess fit.
Interview questions [1]
Question 1
Demonstrate a cohesive sales routine to a potential customer.
3 interviews, situational, role play, final with GM. Basic sales experience and mostly conversational. Fairly easy interview and entry level; they may give you objections but will give you the right answer in the end
Interview questions [1]
Question 1
What is the first part of a customer interaction after the introduction?