I applied online. The process took 4 weeks. I interviewed at Capital One (Wilmington, DE) in Sept 2016
Interview
The first part of the application process is an online assessment, in which you answer mock phone calls. It was easy enough. I was then contacted through email for a phone interview. We set up a time and a date, and I waited by my phone for 30 minutes, and nobody called. Two days later, I receive an email stating that based on the information provided, they wouldn't be moving me along in the application process. Capitol One is a scam, and they just want to waste your time. Don't bother with this company.
15
Other Customer Service Representative interview reviews for Capital One
It needs to quick and short for only about 30 minutes. You need to answer direct to the point to the employer as the allotted time is only 30 minutes per applicant.
Interview questions [1]
Question 1
Tell me about yourself
What is your weakness
How do you handle irate customer
I applied online. The process took 2 weeks. I interviewed at Capital One (Fredericksburg, VA) in Jul 2025
Interview
First was a phone screen asking basic questions about the job role very easy and recruiter was nice next interview was a two step first was a job fit going over the position and your resume throughly after that was behavioral interview with star format questions both interviewers very nice and willing to answer any questions
Interview questions [1]
Question 1
Tell me about a time where you helped a customer through an issue related to financial
Theyve made me depressed What a poorly designed assessment. It felt like a waste of time and now I'm left feeling incredibly disheartened and questioning its relevance.the outcome has left me feeling really down.