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      CMA CGM

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      CMA CGM interviewsCMA CGM Export Customer Service Representative interviewsCMA CGM interview


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      Export Customer Service Representative Interview

      19 Jan 2016
      Anonymous employee
      Norfolk, VA

      Other Export Customer Service Representative interview reviews for CMA CGM

      Export Customer Service Representative Interview

      20 Apr 2018
      Anonymous employee
      Virginia Beach, VA
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at CMA CGM (Norfolk, VA) in Jan 2015

      Interview

      I did my application online. I received a call back about two weeks later. I did an interview over the phone with the HR manager. After that we scheduled an interview two days later. I went on site and met with the HR manager again. We discussed my resume and my experience. I interviewed with a total of 8 managers that day. All for different departments throughout the building. We discussed normal customer service issues and things that you may encounter. After the interview, I received a call back two days later offering me the job. The best advice I can give is to research the company because they will ask you questions about what do you know about the company. Also they are very centered on their customer so you must have great customer service experience and know how to handle Customer even an irate situations.

      Interview questions [1]

      Question 1

      How do you handle irate customers? Are you reliable? Give me five words that describe you.
      Answer question
      1
      Average interview

      Application

      I applied through a recruiter. The process took 1+ week. I interviewed at CMA CGM (Virginia Beach, VA) in Feb 2018

      Interview

      Contacted by cma cgm recruiter through email, phone interview for 15 minutes then set up a time to come in where I interviewed with 5 different people. Two of them were from the import department and two from the export and the other was with the recruiter. It was about a 2-3 hour interview.

      Interview questions [7]

      Question 1

      What is your definition of good customer service?
      Answer question

      Question 2

      Why do you believe we should hire you?
      Answer question

      Question 3

      What are a couple of your strengths and weaknesses and how do they play a roll in your work life
      Answer question

      Question 4

      Where do you see yourself in 5 years?
      Answer question

      Question 5

      "Tell me about the last time a co-worker or customer got angry with you. What happened?"
      Answer question

      Question 6

      Tell me about a time you disagreed with a decision. What did you do?
      Answer question

      Question 7

      Tell us about a time you went above and beyond for a customer, and what was that customers reaction?
      Answer question
      16

      Export Customer Service Representative Interview

      10 Jan 2014
      Anonymous employee
      Norfolk, VA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at CMA CGM (Norfolk, VA) in Dec 2013

      Interview

      The entire process took about 3 weeks. I submitted my resume on a friday night and got a phone call around 7pm on the following tuesday for a pre-interview screening. After that phone call was finished I had a scheduled interview two days later. The interview went great. Basically just wanted to get to know you. Asked a lot of questions pertaining to my resume. Told me to describe my work ethic. Also asked how I found out about this company. I interviewing with HR manager first and then the head department manager with the supervisor second. I got a phone call later on that evening asking if I would come in for a second interview. My interview wasn't schedule for 2 weeks because of the Holidays (Christmas and New Years). My second interview was on a friday and this time it was for a different "internal" position. The HR manager felt this job would be a better fit, and she was right! Basically, during the second interview they told me about the job positon for 30mins and told me to ask questions. We discussed benefits, etc. Late monday night, I got another phone call offering me the job. I must say I am very pleased with the company so far. They handle interviews and following up with you very professionally. When the HR manager said she was going to call/e-mail me on such and such date she did. The entire interview process was not stressful at all.

      Interview questions [1]

      Question 1

      Describe a time when you dealt with an irrate customer over the phone. How well do you handle work under pressure?
      Answer question
      2