I applied in-person. I interviewed at CEGA Group (Portsmouth, South East England, England)
Interview
Fairly relaxed interview in a nice office
Role play scenario questions over the phone
Empathy questions such as death
Customer service scenerioes what ifs
Can you attend training
Overview of companies
Shift patterns
Interview questions [1]
Question 1
How would you deal with a customers family who has passed away
I applied through an employee referral. The process took 5 days. I interviewed at CEGA Group (Bournemouth, England) in Jun 2023
Interview
Competency based questions around cs and your experience. Pretty easy if your prepared. Call taking test you have to take a call and make the correct notes withgood spelling Overall not too bad
Simple, straightforward, with no tests to do. it was a pleasant experience and it all went by quickly. Interviewed by one person. Lasted about 45 minutes. Interviewed by department head.