I interviewed at CCI Call Centres (Durban) in May 2026
Interview
I thought I was fast, but seeing the timer tick down taught me to focus under pressure. Then came the mock call — the part I was most nervous about. They gave me a scenario: an angry customer whose internet wasn’t working. I took a deep breath, used the phrases they taught me in training, and stayed calm. By the end, the interviewer said, “Good empathy.” I felt proud.
Other Call Center Agent interview reviews for CCI Call Centres
The process for me was really helpful in terms of me finding out my hidden talents and it also helped me get over my fear of not being confident enough so that was pretty exciting for me
I applied in-person. The process took 2 days. I interviewed at CCI Call Centres (Umhlanga) in May 2026
Interview
First we had a group screening which determined which organization is best based on introductions.
After we had a second interview, which determines if we passed.
We then did assessments which determined typing and literacy skills then we registered fingerprints.
Easy interview
Application
I applied through a recruiter. I interviewed at CCI Call Centres (Umhlanga) in May 2026
Interview
The process includes applying with your resume CV, completing assessments, attending an interview, answering customer service questions, and, if successful, receiving training sms. Then after that you start career training.
