I was recruited via LinkedIn, a recruiter reached out to me about the position. She later scheduled a preliminary phone interview. The phone interview was relaxed and very simple, mainly regarding my past work experience and a more in depth description of the role. I was offered an interview shortly after, my in-person interview was at HQ and I met with several Customer advocates, and then had first hand experience in shadowing customer service calls. After I met with a lead customer advocate, I received a email for a final interview same day. My final interview was with the head of the Customer Advocate position. She discussed availability and asked other personality based questions. I received an offer on the Monday following my Friday final interview

Contacted via text on the interview process, and information was not clear on the interview process. Was not sure whom I was texting, and when I asked for a name, the individual did not provide a name so assumed I was texting chatbots. Texts claimed I would be interviewing in person with 2 hiring managers, however, after the interview ended with the 2 hiring managers ended up interviewing a separate time with higher-ups with a total of 4 people and for a total of an hour for the combined two interviews. Maybe this process didn't apply to everyone, but I did not appreciate the under-communication.