I applied online. The process took 4 weeks. I interviewed at Blackbaud (Charleston, SC)
Interview
I had 3 interviews before I was offered the job, the interview process takes forever. The first two interviews are phone, one with the HR recruiter, second with Team manager, then third face to face with a panel of three managers one from the team you are coming to, the others from other teams. Also had to answer a written test with customer support questions with answers.
Interview questions [1]
Question 1
I had to describe a difficult case with a customer and how I resolved it and how I dealt with difficult customers. Also was asked how I would deal with a difficult co-worker.