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      Blackbaud

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      Customer Support Associate Interview

      6 Sept 2020
      Anonymous interview candidate
      Declined offer
      Negative experience

      Other Customer Support Associate interview reviews for Blackbaud

      Customer Support Associate Interview

      26 Mar 2026
      Anonymous employee
      Hyderābād
      Easy interview

      Application

      I applied online. The process took 2 months. I interviewed at Blackbaud in Aug 2020

      Interview

      Interviewing at Blackbaud for this position and another were some of my most negative experiences in my job search. Like others, I applied online and was asked to complete a video interview a week later. Three weeks after that video interview was submitted, I still have not heard back. All in all, it's been four weeks after I first applied, I sent a cover letter and resume, I completed a 30 minute video interview, and I still have no person to contact if I had any question about the job or process. It's an incredibly impersonal process and one that I'm sure drives away a lot of good applicants.

      Interview questions [2]

      Question 1

      You walk into a room and a light does not turn on. How do you go about fixing this?
      Answer question

      Question 2

      You've been working with client all week and have promised them a solution to their technical problem by the end of the week. It's Friday afternoon, and you still have no solution to their problem. Draft an email of what you would say to the client at this time.
      Answer question
      4
      avatar
      Blackbaud response
      5y
      Thank you for taking the time to provide feedback! We hate to hear that you had a negative experience when interviewing with our team. If you have any additional feedback to share or would like to talk more about your review, please email us at blackbaudrecruiting.com. Thanks!
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at Blackbaud (Hyderābād) in Dec 2024

      Interview

      Two-round hiring process: First, an assessment with English and voice evaluation; second, a personal interview focusing on communication skills, problem-solving ability, and overall suitability for the role. Questions on previous company experience

      Interview questions [1]

      Question 1

      Self Introduction, Scenario based questions
      Answer question

      Customer Support Associate Interview

      25 Jul 2022
      Anonymous interview candidate
      Toronto, ON
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 6 weeks. I interviewed at Blackbaud (Toronto, ON) in May 2022

      Interview

      1. Applied on their website 2. Recorded Virtual Interview 3. Virtual interview with a manager and team leader 4. Written assessment to be done within 48 hours Just don't get too excited early. They will send you documentation about their benefits and how great the company is. Manage your expectation until you get the offer. I was given a written assessment after the final interview. The entire process took 1.5 months. It could have been longer if I had not reached out to them for the outcome. HR said that I did not get the offer because I did not do well with the troubleshooting questions during the final interview. I wish they would not send the written assessment if someone failed in the final interview. That would have save the applicants time and effort in answering the written test.

      Interview questions [1]

      Question 1

      Behavioral or situational questions Troubleshooting questions
      1 Answer

      Customer Support Associate Interview

      20 Jan 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Blackbaud

      Interview

      Very quick from start to finish. First interview is you recording answers to their questions and second interview was in person. I actually didn't mind the recorded video part like I thought I would.

      Interview questions [1]

      Question 1

      Troubleshooting questions like what would you do if a light bulb wasn't working
      1 Answer
      3
      avatar
      Blackbaud response
      5y
      Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you enjoyed our interview experience. If you have any further feedback to share, please email us at blackbaudrecruiting@blackbaud.com. Thanks!