I applied online. The process took 8 weeks. I interviewed at Bell (Toronto, ON) in Oct 2018
Interview
1 - Submitted resume / application on the Bell website
2 - Conducted a web-recorded first round interview with a few behavioural questions
3 - Invited to an in-person interview for the final round (2 hour case, 1 hour behavioural)
4 - Completed online assessment
4 - Waited over a month to hear back
Interview questions [1]
Question 1
Tell me about a time you had to interact with an unhappy customer and how did you change their experience