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      BT Financial Group

      Part of Westpac Group

      Engaged employer

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      Related searches: BT Financial Group reviews | BT Financial Group jobs | BT Financial Group salaries | BT Financial Group benefits
      BT Financial Group interviewsBT Financial Group Customer Relations Consultant interviewsBT Financial Group interview


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      Customer Relations Consultant Interview

      2 Oct 2025
      Anonymous interview candidate
      Sydney

      Other Customer Relations Consultant interview reviews for BT Financial Group

      Customer Relations Consultant Interview

      19 Nov 2020
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview
      Declined offer
      Positive experience
      Easy interview

      Application

      I interviewed at BT Financial Group (Sydney)

      Interview

      They start with a group interview, where they may have you participate in some group activities and tell you a little bit about the company. This section is really chill; they're just getting to know you. After, there is a mock phone call, followed by a 1-1 interview in person. You will then undergo a final phone screening with the national manager to secure the role.

      Interview questions [1]

      Question 1

      They asked a lot of behavioural and situational questions about customer service, just the standard!!
      Answer question

      Application

      The process took 2 weeks. I interviewed at BT Financial Group

      Interview

      - Applied online - Triggered an online assessment module sent to my e-mail inbox - Got a call from their recruiter about a week after the above for the initial phone screening - Arranged an interview with the team manager for the next day, which was done over Microsoft Teams as it seemed as though the manager wanted to see what the candidate looked like - in lieu of a physical interview in the context of these current conditions - Pro tip, don't do the Teams interview on a laptop/PC (unless you somehow have an enterprise Microsoft account) - otherwise the webcam aspect will not work (only voice) - install the Teams app on your phone so that both voice and video works - Received offer less than a week later via phone call from recruiter I didn't have to present to a group nor go to a second round interview with a senior manager as one reviewer stated recently.

      Interview questions [1]

      Question 1

      Questions in all interviews revolved around my work experience to date, confirmation on whether I was comfortable with the office location/coming in physically, scheduled nature of the call centre and salary, dealing with conflict, etc.
      Answer question

      Customer Relations Consultant Interview

      12 Oct 2020
      Anonymous employee
      Sydney
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. I interviewed at BT Financial Group (Sydney) in Jan 2018

      Interview

      Begins with presentation to group. Then on to a practice phone call with one of the managers testing your phone etiquette and ability to answer queries, ask questions and handling calls. Following this a 1 on 1 interview with manager, then 2nd round interview later with senior manager.

      Interview questions [1]

      Question 1

      Why do you want to work here?
      1 Answer