I applied online. The process took 2 days. I interviewed at BMO Financial Group (Toronto, ON) in Jan 2014
Interview
Client was travelling abroad next day, branch was closed, customer didn’t have access to internet, I checked which branch was open, got the manager on the line and connected the customer, stayed online till everything was resolved. I asked and understood what client wanted and responded with a sense of urgency)
How do you handle a difficult customer?
Listen, apologize, empathize, rephrase the problem, ask what would be suitable resolution, resolve follow up – don’t get upset – don’t take it personal – my goal is to turn it around
What is customer service to you?
Taking care of the customer, “golden rule vs platinum rule”
1. How to show your loyalty to the company
By being an ambassador, by being knowledgeable about their products and always selling their products
Interview questions [1]
Question 1
Client was travelling abroad next day, branch was closed, customer didn’t have access to internet, I checked which branch was open, got the manager on the line and connected the customer, stayed online till everything was resolved. I asked and understood what client wanted and responded with a sense of urgency)
How do you handle a difficult customer?
Listen, apologize, empathize, rephrase the problem, ask what would be suitable resolution, resolve follow up – don’t get upset – don’t take it personal – my goal is to turn it around
What is customer service to you?
Taking care of the customer, “golden rule vs platinum rule”
1. How to show your loyalty to the company
By being an ambassador, by being knowledgeable about their products and always selling their products
I interviewed at BMO Financial Group (Toronto, ON)
Interview
Smooth sailing is the best way to start a journey and get to know your friends better than anyone else on Earth. The most common ways of getting around the world is to go to your local airport and ask for a flight
I had meeting with the branch manager, it was a very chill environment, manager asked for resume, we mostly discuss willingness to travel and some customer relation questions. she did not ask for previous experience.
Interview questions [1]
Question 1
asked if I owned a car to travel and where I lived.
casual one to one talk on work style etc. But the interviewer was requiring a lot of time commitment but was hard for me as a student to meet expectation.
