I applied online. The process took 2 days. I interviewed at BMO Financial Group (Mississauga, ON) in Nov 2011
Interview
After the application of the position, HR will give you a call asking a few questions on whether you are available to the rotation shifts, then an email will be sent to you stating the package and work location. Afterwards, HR will arrange an online simulation test for you to finish within 24 hours and a phone interview will be arranged at the same time.
For the simulation test, it is rather easy. It consisted of 3 parts:
There are 3 main parts to the assessment:
1. Interactive portion (i.e. you'll be asked to act like an Agent and you have to choose the best response given the situation.
2. Personality Assessment
3. Math and Verbal Assessment (make sure to have a calculator close by)
For phone interview, it is asked about your past experience, and any suitation encountered, but you have to answer it in a manner of saying situation, action you taken, and outcome. The whole process takes around 30-45 mins.
Interview questions [1]
Question 1
Describe a situation that you haven shown extraordinary customer service to client.
I applied online. I interviewed at BMO Financial Group (Mississauga, ON) in Dec 2018
Interview
First I applied online and then I performed a mock -call center assessment
I was invited for a phone interview. After phone interview I was invited for 1on1 at actual bank location.
I applied online. I interviewed at BMO Financial Group (Mississauga, ON) in Feb 2018
Interview
I got my phone interview last week, and about three days later, I got the face to face interview.
The experience is good and HR was very thoughtful. Be passionate when doing the interview.
I applied through an employee referral. I interviewed at BMO Financial Group (Montreal, QC)
Interview
The interview process took about 2 weeks. I had an online test/simulation to do before the phone interview. After the phone interview I had an interview in person with HR.
Interview questions [1]
Question 1
How to deal with an angry customer? What is a good customer service? Talk about yourself and your past experience.
