I applied on Monster.com and received a phone call requesting an in person interview. The initial interview was a one on one with the manager. It was mainly to explain the job requirements which were typical computer/IT support for end users at the company. He asked typical computer troubleshooting questions to make sure I knew my stuff. About a week later, I received a call saying I was a good match and they wanted to do a follow up. The follow up was another on site with two management type people. This was a mix between technical and experience questions as well as some initial negotiating in case they wanted to extend an offer ("What kind of salary are you expecting?") After that, there was brief exercise with interviewer from the first session: (clear this paper jam, connect the computer to a network device) Overall it's pretty easy and straight forward, and the entire process went very well. I didn't hear back from them for a few weeks, in that time I learned they had extended an offer to an acquaintance of mine who didn't have any formal computer education but had worked in a similar position for years. About a week after that I received an email saying they thought I was a good fit, they were impressed with my interview, but they ended up pursuing other candidates that were a better match ( the aforementioned acquaintance). This tells me two things: 1) They probably had me (and possibly other) candidates lined up so they could extend an offer in case the candidate they wanted declined. 2) They probably value working experience over education in a position like this, which makes sense. While I have a computer science degree, given that the other guy had worked in a very similar job for years probably made them think that he was the 'safer' choice. I imagine this is fairly typical in the hiring process.