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      BC Ferries

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      Customer Service Representative Interview

      9 Feb 2026
      Anonymous interview candidate
      Victoria, BC

      Other Customer Service Representative interview reviews for BC Ferries

      Customer Service Representative Interview

      3 Mar 2023
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at BC Ferries (Victoria, BC)

      Interview

      After sending in my resume, I received an email to secure an interview time for one day only. Went to the morning slot, at Mary Winspear, with copy of resume and two work-related references, previously requested by BC Ferries. Had to fill out an application form and sign documents in acknowledgement of understanding the role and my availability. Turned in this information and presented valid, government-issued ID, with the application to a bc ferries employee. Was then ushered into another room, to sit at a table with two interviewers. Q and A ie. What would you do if... and tell us a situation in which... just basic common sense, think-on-your-feet type of questions. They said the 8-hr shifts are on board and you are guaranteed 7 shifts March to may then 21 shifts June to October. Also that I should know by end of February.

      Interview questions [1]

      Question 1

      If you are cleaning a table and see someone struggling, what do you do?
      1 Answer

      Application

      I applied online. The process took 3 weeks. I interviewed at BC Ferries in Feb 2023

      Interview

      I had a Zoom interview with 2 representatives, everything went well during the interview. I was told that I would hear back from them by Friday of that week, however, only the following week was I asked about my references, who were contacted only a week later. That is keeping in mind that the start date was only 3 weeks away. I tried getting in touch with them (follow up) via e-mail and a phone call, however, I never heard back from them. I was disappointed with how the after-interview process was handled.

      Interview questions [1]

      Question 1

      A scenario where you handled a difficult situation well.
      Answer question
      1