I was contacted by the Chicago office to conduct a phone interview. The phone interview took roughly 10-15 minutes and was centered around my leadership style and customer service skills. He asked me questions such as, " how would you describe your leadership style," and " How did you handle dealing with a difficult employee." After the phone interview, I was asked to pick a date and time to conduct a face-to-face interview. The face-to-face interview took roughly around 3-4 hours. The interviewer asked me questions about my leadership style, customer service skills, and task management skills. After the question and answer session was over, I was given a brief tour of the work facility. The work culture seemed very goal oriented; I was ushered into a back office where I was shown a goal metric and sales board.