I applied through an employee referral. I interviewed at AudioCodes (Raleigh, NC) in Nov 2025
Interview
I did not receive an offer, but the interview process was very positive. It reflected a mature services organization, thoughtful and diligent employees, and approachable, professional managers. I would have been happy to join the team and hope there may be another opportunity in the future.
Interview questions [1]
Question 1
Can you describe your current role and main responsibilities?
Tell us about a challenging customer situation and how you handled it.
How do you prioritize tasks when everything feels urgent?
Describe a time you had to work with multiple stakeholders with conflicting expectations. How do you measure success in a services or delivery organization?
What experience do you have working with SLAs, KPIs, or customer success metrics?
How do you ensure consistent service quality across different customers or regions?
Tell us about a process you improved or helped mature over time.
