I applied online. The process took 3 months. I interviewed at Atrium Health (Charlotte, NC) in Oct 2018
Interview
It took them weeks to finally schedule an interview after applied to several locations. Interview was long, lasted altogether 3 hours, plus an exam that is almost impossible to take since it is so loud in the call room.
Interview questions [1]
Question 1
A time where you had to make proper customer service decisions
A time where you dealt with a problem and had to solve it
How would your best friend describe you