Several weeks after applying through the online system, I received an email that was a addressed to an unspecified number of applicants. We were invited to submit a cover letter. The email provided a timeline for the rest of the application process. After review of the cover letters, some applicants would be selected for a phone interview, and eventually an in person interview. Some time later I received another mass email inviting me to use Doodle to schedule a phone interview. I conducted the phone interview with the program director. The first question was the most challenging-"Describe your values." I found it difficult to satisfy the interviewer with my answers to this very vague question. He asked me to elaborate or something similar three or four times. After this, the questions were easier and we had a good conversation. Other than the first question, I felt good about the interview. About a week later, I received a mass (not personally addressed) "thanks but no thanks" email from the program director who called himself an incredibly informal nickname. I thought this last email was quite unprofessional and given the 45 minute interview, I though I at least deserved a response addressed to me personally and not "Dear Applicant".