I was called by April Phinney, she spoke with me briefly on the phone and we then set up a time and date for the first interview. During the first interview, I sat and talked with April and she asked me a series of questions. April was very friendly and professional. When she finished the interview she told me to be prepared to be called in for a second interview. A day or so later, April called and asked me to come in for a second interview and a shadowing session. During the second interview I sat with April and Michelle Dillard, our HR manager. After a short Q&A session, April and Michelle explained company policies and procedures with me and then had me sit with an Enrollment Specialist named Kathy. I sat with Kathy for about an hour watching and listening to her call clients. She was very friendly and helpful anytime I asked her a question about the enrollment process. After I finished shadowing with Kathy, April and Michelle asked me if had any further questions for them and then told me to expect a call within the next few days regarding their decision. April and Michelle called me the next day to inform me that I had the job as long as I could pass the test and become a certified health insurance agent. They gave me three weeks to study with provided material and then I had to take the test in Tallahassee. I passed the test and started the next week.