American Medical Association Customer Service Representative (CSR) interview questions

The interview involved a writing sample, a role play, & standard STAR method questions. During the interview process I discovered this position is a glorified Account Manager role with no opportunity for commission. Also, during the interview process the interviewers revealed that there are more people in management that necessary which gives me the idea that they micromanage like crazy because there isn’t enough work to go around. The ratio is about 1:6. I did not get any insight into the company culture.

Beginning withHR telephonic interview only a week or two after applying. Then an in-person; which required an hour study session then practice phone quiz. Lastly, a standard interview with 3 managers.