I applied online. The process took 5 days. I interviewed at American Express (Decatur, GA) in Sept 2015
Interview
The interview process consisted of completing the online application and assessment. The next day I received an email informing me that I got the interview. The interview was a digital interview done through an app called HireVue on iPhone or Android, or on your computer. You record your responses via phone video camera or webcam and the recruiters view the video responses to decide if you have made it to the next round. I was then contacted the next day very late in the evening by a Human Resource recruiter to express interest and schedule a phone interview for the following afternoon. I spent around 45 minutes going over my background and experience and answering questions regarding my home office environment, and fairly standard STAR based behavioral questions. At the end of the interview I was invited to complete the final interview with the hiring managers. This was also a HireVue interview but this one was a panel interview with two hiring managers via webcam and the entire interview was recorded. I was contact in less than 24 hours after the final interview and offered the position.
Interview questions [1]
Question 1
Name a time when you have had to adjust to a policy change that effected your productivity at work.
Super interactive including a recorded interview, after passing the hirevue recorded interview I had a virtual face to face and was offered a job at the end of the interview.
I applied online. The process took 6 weeks. I interviewed at American Express in Apr 2021
Interview
Process was long poor communication on scheduling led me to have a difficult time requesting time off at my then current job. Initial was a phone screening, then a group interview prep and finally a group interview.
Interview questions [1]
Question 1
Experience on customer service and how you handle problems.
I applied online. The process took 2 months. I interviewed at American Express in Oct 2018
Interview
Applied online on American Express Careers section I received a email saying that I was selected for a phone interview I set up phone interview for 3 days later the phone interview was thorough she asked a lot of questions Some were basic about my application and some STAR Format we spoke for about an hour and she informed me that she was moving me forward in the process and that the next step would be a Meet and Greet this was a panel type interview It was all virtual as this is a home based position but the meet and greet was me 5 other candidates and 4 interviewers The first part was a introduction every one takes turns introducing yourself and a quick intro about your experience after you go to a private interview with one of the interviewers there they will ask a ton of questions STAR format I don’t remember the questions and then we roll played this went well then I was sent back to the group call and was split with two other candidates to chat about the company and ask any questions we may have after that we were all told that we would hear something back within three days. About a week or so later I received a email saying that I was selected as a finalist for the position and I would be contacted in a few days to go over a few things I didn’t hear from him until 3 weeks after that email and he made an offer and sent all the info about schedule and equipment. It was tough but I enjoyed the process they only choose the best.
Interview questions [1]
Question 1
Name a time you had to deliver exceptional customer Service