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      American Express

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      Customer Care Representative Interview

      30 Aug 2022
      Anonymous employee
      Accepted offer
      Positive experience

      Other Customer Care Representative interview reviews for American Express

      Customer Care Representative Interview

      12 Jan 2021
      Anonymous interview candidate
      Miami, FL
      Average interview

      Application

      I interviewed at American Express

      Interview

      Interview process was very smooth, had a great recruiter to prep me. Did 3 rounds of interviews, the last round was with multiple candidates and hiring managers from Amex. Answering questions and roll playing with different hiring managers as well as being responsive when the hiring managers was going through some job details

      Interview questions [1]

      Question 1

      Tell me a time where I had to make a change into a work setting and how did I adapt and handle that change.
      Answer question
      1
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at American Express (Miami, FL) in Dec 2020

      Interview

      Had me answer 3 dry video questions, then HR called me asking generic "are you legal" questions, then radio silence for a month only to receive the no thanks email.

      Interview questions [1]

      Question 1

      Have you ever upsold anything?
      1 Answer
      1

      Customer Care Representative Interview

      29 Apr 2022
      Anonymous employee
      Salt Lake City, UT
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 6 days. I interviewed at American Express (Salt Lake City, UT) in Jan 2020

      Interview

      All of their interview questions are situational based, so bring with you a list of your accomplishments to find an answer to their questions. Also plan on providing a copy of your resume and possibly your list of references.

      Interview questions [1]

      Question 1

      Tell me about a time where you were able to exceed a customer's expectations? What were the circumstances and how did you impress them?
      Answer question
      1