The process took 2 days. I interviewed at American Express
Interview
Only made it to the second interview. I take it that the recruiter did not like, my response because I was never contacted. She was so unclear on her interview questions. Along with terrible phone service that was fading in and out which made my interview difficult.
Other Customer Service Representative interview reviews for American Express
had three steps. interview with recruiter then had to come in and interview with performance based questions followed that up with a role play sesh. You then had to go on the website confirm everything is correct. then drug test and background check
Not good, they just asked star based behavioural questions and it sucks to remember the pattern . They should change the interview process /pattern.. and also I don’t think they know how to hire a person, shame on them
first interview- behavioral round with talent acquisition on teams
second interview-in person with 2 team leads, 5 behavioral question and scenario based
2 assessments for language and other types of assesments
Interview questions [1]
Question 1
how would you handle a caller who asked you to do something against procedures