The interview process included both behavioral and technical questions. The first part focused on my background, experience, and how I handle common workplace situations. The technical portion covered general IT support knowledge, troubleshooting steps, networking basics, and how I would approach real support scenarios.
Interview questions [1]
Question 1
What steps would you take to troubleshoot a user who says they cannot connect to the internet?
I applied online. The process took 4 weeks. I interviewed at AmeriPharma in Mar 2026
Interview
It was supposed to be a 4 round interview, and I made it to the third round which was a paid half day working interview. I don’t think they know what they want for this role because tbh the manager doesn’t seem as knowledgeable. Also, the manager admitted that the task was AI generated which already put a bad taste in my mouth because they had ample time to prepare a better assignment for me. Additionally, though it was a half a day I felt rushed throughout. They definitely need a reset for their interview process. My final email from the TA rep was also riddled with typos telling me I didn’t get the role, only after I followed up a few weeks later.
Initial screening call with HR, then technical call - all via Zoom. The 3rd round involved a paid half day to see how you work. This was definitely more for managing and guiding a team. I didn’t have direct reports other than managing agencies and freelancers. So they are more so looking for someone who is both technical knowledgeable AND good with managing a team of 3-4. They definitely updated the job role to reflect that now. They are all very kind and it looks like they are really trying to find the right fit.
Interview questions [1]
Question 1
How do you go about running campaigns in a highly regulated industry?
How many years of experience do you have managing direct reports?